MyChart Contact Information

Lurie Children's and
Town & Country Pediatrics

Technical questions (not test results-related):
833.706.4507
LurieChildrensMyChartHelp@ctg.com

Billing and Payment questions:
Patient Financial Services at 1.877.924.8200

Family Access questions:
Health Information Management at 312.227.5220

Result Release requests:
Contact your healthcare professional directly
Community Connect practice

Bedingfield and Rosewell Pediatric Office: 847.839.0400

Chicago Area Pediatrics
(Traisman, Benuck, Merens, & Kimball)
: 847.869.4300

Children's Healthcare Associates:
773.348.8300 (Chicago)
847.480.1500 (Northbrook)

Child and Adolescent Health Associates: 312.943.6964

Errol Baptist MD: 815.397.2400

Hahn Pediatric Group: 708.478.7800

Ignacio Omengan MD: 815.394.1930

Lakeview Pediatrics: 773.880.1738

Medical Pediatrics: 847.392.1880

Milestone Pediatrics: 630.420.4275

Northwestern Children's Practice: 312.642.5515

Oak Park Pediatrics: 708.383.2900

Pedios: 708.383.8070

Pediatric Associates of the North Shore: 847.256.6480

Rappaport Pediatrics: 224.255.6001

Schwartz Pediatrics:
630.289.8800 (Bartlett)
847.352.3630 (Schaumburg)

Streeterville Pediatrics: 312.280.1480

Technical issues (not result-related):
224.330.6309
MyChart@pediatrust.com

Result Release requests:
Call your provider directly

PediaTrust Practice Locations

MyChart Authorization Forms

If your child is 12 years or older, please remember to
submit a signed authorization form: MyChart Authorization Forms


Frequently Asked Questions

Enrollment Questions
What is MyChart?
MyChart gives you direct online access to portions of your child’s electronic medical record (EMR), where your child’s health information is stored. Lab results, appointment information, medications and more are all securely stored for easy retrieval. This information is safe from unauthorized access since MyChart is password-protected and delivered via an encrypted connection.

MyChart shows you the same information your child’s doctor sees. It also provides convenient methods of communication with the doctor’s office. You can schedule an appointment, renew prescriptions, or send a message to the doctor’s office – all online.

MyChart is not meant to replace the advice given to you by your pediatrician or family practitioner, and should not be used to diagnose a health-related problem or to substitute for medical care. If your child is having an emergency, call 911. If you think your child may need to be seen, call your child's doctor or 1.800.543.7362 (1.800.KIDS DOC).
Is there a fee to use MyChart?
MyChart is a free service offered to our patients and families.
How do I sign up?
You can sign-up for MyChart by clicking "Sign up now" on the MyChart home page and filling out the Parent/Guardian form (for minor patients) or the Patient Sign Up form (for adult patients).

Please note: all required authorization forms and documentation must be submitted before access to MyChart will be granted.
Who do I contact if I have further questions?
You may e-mail us at LurieChildrensMyChartHelp@ctg.com, or you can call our MyChart Help Desk at 833.706.4507.
You may e-mail us at MyChart@pediatrust.com, or you can call us at 224.330.6309.
Which authorization forms do I need to submit via mail/fax?
Select one of the options below for further instructions:
If you are a parent of a patient 0-11 years old
No signed authorization form is required.
If you are a parent of a patient 12-17 years old
Because your child’s record may contain certain types of medical information protected under state and federal law, a parent or legal guardian may access the online MyChart record of a patient 12-17 years old only with the patient’s consent.

Please print, sign and submit via fax or mail the Parent/Guardian Access form. Both the child aged 12-17 and the parent/legal guardian must sign the form.
If a patient who is over 12 years is incapable of signing
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form.
If you are a Guardian/Power of Attorney of a patient over age 12 a signed authorization is required
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form. Request must be accompanied by a copy of the legal documentation verifying the authority of the patient’s personal representative.
If you are a patient 18 years or older and would like to grant access to someone else (parent)
A signed authorization form is required. Please print, sign and submit by mail or fax: Adult Proxy Access form.

Note: If you are a patient 18 or over and signing up for yourself, no authorization form is required.
Select one of the options below for further instructions:
If you are a parent of a patient 0-11 years old
No signed authorization form is required.
If you are a parent of a patient 12-17 years old
Because your child’s record may contain certain types of medical information protected under state and federal law, a parent or legal guardian may access the online MyChart record of a patient 12-17 years old only with the patient’s consent.

Please print, sign and submit via fax or mail the Parent/Guardian Access form. Both the child aged 12-17 and the parent/legal guardian must sign the form.
If a patient who is over 12 years is incapable of signing
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form.
If you are a Guardian/Power of Attorney of a patient over age 12 a signed authorization is required
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form. Request must be accompanied by a copy of the legal documentation verifying the authority of the patient’s personal representative.
If you are a patient 18 years or older and would like to grant access to someone else (parent)
A signed authorization form is required. Please print, sign and submit by mail or fax: Adult Proxy Access form.

Note: If you are a patient 18 or over and signing up for yourself, no authorization form is required.
MyChart For My Family
Why do I need my own account to view my child's record?
Due to the sensitive nature of medical information, each adult must sign and submit a signed authorization form and establish their own MyChart account.
Can I view a family member's health record in MyChart?
Yes you can. This is called Proxy access and allows a parent or guardian to log into their personal MyChart account, and then connect to information regarding their family member.

See the question "Which authorization forms do I need to submit via mail/fax?" below for more information.
Can I add an additional child to my existing MyChart account?
Yes, you are able to view all of your children's health records in your single MyChart account. You do not need to create multiple MyChart accounts for each child.

On the Sign Up Form, click the "Additional Sibling" links to add information for up to three children. If you have four or more children that you would like to add to MyChart, you may e-mail us at LurieChildrensMyChartHelp@ctg.com, or you can call our MyChart Help Desk at 833.706.4507.
Yes, you are able to view all of your children's health records in your single MyChart account. You do not need to create multiple MyChart accounts for each child.

On the Sign Up Form, click the "Additional Sibling" links to add information for up to five children. If you have six or more children that you would like to add to MyChart, please contact your PediaTrust practice. You may also e-mail us at MyChart@pediatrust.com, or you can call us at 224.330.6309.
Can I ask questions regarding a family member from my MyChart account?
MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
Can I share a MyChart account with someone else (spouse/caregiver/etc)?
No, due to the sensitive nature of medical information, each adult must sign and submit a Parent/Guardian Access form and establish their own MyChart account.
How come I no longer have access to my child's record?
Access requirements change based on your child's age. MyChart access expires at age 12 and 18 years. You will receive reminder notifications in MyChart that your access will be expiring and the required access forms to reinstate your access.
Which authorization forms do I need to submit via mail/fax?
Select one of the options below for further instructions:
If you are a parent of a patient 0-11 years old
No signed authorization form is required.
If you are a parent of a patient 12-17 years old
Because your child’s record may contain certain types of medical information protected under state and federal law, a parent or legal guardian may access the online MyChart record of a patient 12-17 years old only with the patient’s consent.

Please print, sign and submit via fax or mail the Parent/Guardian Access form. Both the child aged 12-17 and the parent/legal guardian must sign the form.
If a patient who is over 12 years is incapable of signing
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form.
If you are a Guardian/Power of Attorney of a patient over age 12 a signed authorization is required
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form. Request must be accompanied by a copy of the legal documentation verifying the authority of the patient’s personal representative.
If you are a patient 18 years or older and would like to grant access to someone else (parent)
A signed authorization form is required. Please print, sign and submit by mail or fax: Adult Proxy Access form.

Note: If you are a patient 18 or over and signing up for yourself, no authorization form is required.
Select one of the options below for further instructions:
If you are a parent of a patient 0-11 years old
No signed authorization form is required.
If you are a parent of a patient 12-17 years old
Because your child’s record may contain certain types of medical information protected under state and federal law, a parent or legal guardian may access the online MyChart record of a patient 12-17 years old only with the patient’s consent.

Please print, sign and submit via fax or mail the Parent/Guardian Access form. Both the child aged 12-17 and the parent/legal guardian must sign the form.
If a patient who is over 12 years is incapable of signing
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form.
If you are a Guardian/Power of Attorney of a patient over age 12 a signed authorization is required
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form. Request must be accompanied by a copy of the legal documentation verifying the authority of the patient’s personal representative.
If you are a patient 18 years or older and would like to grant access to someone else (parent)
A signed authorization form is required. Please print, sign and submit by mail or fax: Adult Proxy Access form.

Note: If you are a patient 18 or over and signing up for yourself, no authorization form is required.
Your Medical Record
When can I see test results in MyChart?
Outpatient test results are generally released after 3 business days. If it has been longer than 3 business days, please contact your healthcare professional.
Why is certain information not shared electronically via MyChart?
Your healthcare professional is able to determine which types of test results are able to be accessed through MyChart. Further, diagnoses and tests of a very sensitive nature are not released to MyChart.
Why can't I view all of the test results in MyChart?
Only test results that were performed at a Lurie Children's or Community Connect location are displayed. Most outpatient test results are auto-released to MyChart after 3 business days. Inpatient results and other tests deemed "sensitive" may only be manually released by your healthcare professional.
Are historical test results automatically shared via MyChart after signing up?
Outpatient test results that were resulted before MyChart activation are automatically released when you log into MyChart for the first time. Please contact your healthcare professional regarding manual release of historical hospital test results that don't appear in MyChart.
If some of the health information on MyChart is not correct, what should I do?
The MyChart information comes directly from the electronic medical record at your healthcare professional's office. Ask your healthcare professional to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
If I send a message to my healthcare professional, when can I expect a reply?
Emails will be responded to within a 48 hour period, during our hours of operation (Monday-Friday: 8 a.m. - 4 p.m.). Emails received after those hours, or over weekends and holidays will be considered received the next business day and responded to within 48 hours.

Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
Can I send photos to my doctor?
Yes, you can import photos from your computer or from the MyChart Mobile app and send to your healthcare professional. Please only send photos as requested by your healthcare professional. You can send photos to healthcare professionals you have already seen within the past 18 months.
How can I send photos?
  1. Login to your MyChart account
  2. Hover over the Messaging tab and select Message My Healthcare Professional
  3. Select a recipient
  4. Select subject of Non-Urgent Medical Message
  5. Click ATTACH AN IMAGE
    • You may hover over the (i) icon to view the image requirements
  6. Click SEND

Please attach only those photos as requested by your healthcare professional. Photos that you send via MyChart will automatically be stored in the permanent electronic medical record.
What if I made an error or sent the wrong photo?
Simply create a new Non-Urgent Medical Message to the same healthcare professional to describe the error. The error will be reviewed and corrected by our staff.
I'm getting a file size error when I try to upload my photo, what should I do?
You may get an error if your photo is larger than the allowable file size. If that happens, you will need to save the file to a lower file size and upload it again.

On the Message My Healthcare Professional page, please hover over the (i) icon next to the ATTACH AN IMAGE button to view the image requirements.
How can I find the MyChart Mobile app?
The MyChart Mobile App is available to download from the iOS App Store or Google Play Store.

After installing the MyChart Mobile app, select Ann & Robert H. Lurie Children's Hospital of Chicago as your healthcare provider.
MyChart ID and Password
I forgot my password. What should I do?
You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact our MyChart Help Desk at 833.706.4507MyChart@pediatrust.com or 224.330.6309 to request a new, secure password.
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Contact us at 312.227.5220MyChart@pediatrust.com or 224.330.6309 and after we verify your information, a new activation code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log into MyChart and from the Health menu, go to the Demographics section and select the appropriate option.
Appointments
Why can I only schedule certain appointments using MyChart?
You can only request to schedule return appointments with healthcare professionals you have already seen within the past 18 months. If you would like to request to schedule a new appointment, call your child's doctor or 1.800.543.7362 (1.800.KIDS DOC).
Can I cancel a clinic appointment in MyChart?
Yes, you can send a cancellation request up to 48 hours before your appointment. Please call your healthcare professional's office if requesting a cancellation within 48 hours of your appointment.
Can I cancel a clinic appointment in MyChart?
Yes, you can send a cancellation up to 48 hours before your appointment. Please call your healthcare professional's office if requesting a cancellation within 48 hours of your appointment.
Billing
Why can’t I see billing information for my child/children that I have Proxy Access to?
You must be the designated Guarantor for the child in order to have MyChart Billing access. If you are the designated Guarantor and are still unable to access billing activity or tools, please contact the Customer Service number noted on the View Account screen.

If you are not the designated Guarantor but would like to make a payment, you can use the Pay as Guest feature to do so.
If I am the Guarantor to multiple children, how can I easily view their services and charges?
Go to Billing > Billing Summary and select View Account from your Hospital or Physician Billing Summary and navigate to the Details menu option where you can see a breakdown of Visits, Dates, Patients, and associated payment details.
Where can I see a history of my past payments?
Go to your Billing > Billing Summary, select View Account from your Hospital or Physician balance, and choose the Payments menu option.
What payment methods can I use on MyChart?
Currently, MyChart allows you to pay by Credit Card, Debit Card, HSA Card, or Bank Account. You also have the option to securely save a preferred payment method(s) in your MyChart account for easier, ongoing use. You can remove or edit your saved payment methods at any time.
What if I can’t pay all at once?
You may be able to set up a payment plan. This lets you automatically pay a specific amount each month. You may have an option to set up a separate Payment Plan for your Physician and Hospital balances. If your provider offers this, you will see an option on the Billing Summary labeled SET UP PAYMENT PLAN. You may also contact the Customer Service number noted on the View Account screen.
Why can’t I create a payment plan in MyChart without saving a payment method?
Payment Plans created in MyChart can only be set up as Auto Payment. This means you must save a payment method that will be automatically deducted from each month in accordance with your payment plan terms. If you do not wish to have payments auto deducted, please contact the Customer Service number noted on the View Account screen.
Can I create one, single payment plan for both my Physician and Hospital balances?
At this time, if you choose to set up a payment plan, you do not have the option to combine your Hospital and Physician balances into one payment plan. You must set them up individually.
Can I edit my payment plan in MyChart?
Yes, you have the option to update your payment date and payment method at any time. Your monthly minimum can also be adjusted, but it must fall within the payment plan parameters set by Lurie Children’s or your independent physician practice.
How can I cancel my payment plan in MyChart?
Payment plans can only be cancelled by a hospital or physician’s office staff member. If you need to cancel your Payment Plan, please call the Customer Service number noted on the View Account screen.
How long does it take for my MyChart payment to process?
Payments from MyChart are processed in real-time. The date you submit payment is the date that it is posted.
Can I access MyChart Billing from my Mobile App?
Yes, all the Billing tools and features from the desktop version are also available in the MyChart Mobile App, which is available to download from the iOS App Store or Google Play Store.
Why am I unable to view statements in MyChart that were sent prior to May 2020?
Only statements issued after June 3, 2020 are available for online access in MyChart. If you need a copy of a statement issued prior to this, please call the Customer Service number noted on the View Account screen.
What does Paperless Billing mean?
Paperless billing is an option now that your statements are available for viewing online from your MyChart account. Enrolling in Paperless Billing means you agree to stop receiving paper, mailed statements. Instead, you will get an email or mobile push notification from MyChart when a new statement is available to view.
Who do I contact if I have questions or concerns about my balance or other billing details?
If you have questions about your billing information associated with a service or visit, please call the Customer Service number noted on the View Account screen.
If I enroll in paperless billing, will this apply to all of my statements if my child is receiving services from multiple locations (such as Lurie Children’s and my independent physician practice)?
Yes, when you enroll for paperless billing, it will apply across all Lurie Children’s and/or independent physician practice locations your child is receiving services from.
Why am I receiving paper statements when I enrolled for paperless billing?
You might have enrolled for paperless billing after your upcoming statement had already been sent via postal mail, or your payment could be past due. Paper statements will be mailed out in this case, despite being enrolled in paperless billing. This will apply to all locations your child is receiving services from, even if you may only be late on payment to one of them.
Technical Questions
How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website and is saved as part of the patient medical record.
What is your Privacy Policy?
I was logged out of MyChart, what happened?
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
What are the browser requirements?
MyChart works best on Internet Explorer 9 and above, Mozilla Firefox 13.x and above, or Google Chrome 20.x and above.
My activation code does not work, what should I do?
For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, you can call our Health Information Management department at 312.227.5220contact MyChart@pediatrust.com or 224.330.6309.
Is my activation code my user ID?
No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. The code will expire after you have used it or after 60 days. When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.