MyChart Contact Information

Lurie Children's and
Town & Country Pediatrics

General questions:
866.804.1755
LurieChildrensMyChart@abshelp.com

Billing and Payment questions:
Patient Financial Services at 1.877.924.8200

Family Access questions:
Health Information Management at 312.227.5220
Community Connect practice

General questions:
224.330.6309
MyChart@pediatrust.com

PediaTrust Practice Locations

MyChart Authorization Forms

If your child is 12 years or older, please remember to
submit a signed authorization form: MyChart Authorization Forms


Frequently Asked Questions

Enrollment Questions
What is MyChart?
MyChart gives you direct online access to portions of your child’s electronic medical record (EMR), where your child’s health information is stored. Lab results, appointment information, medications and more are all securely stored for easy retrieval. This information is safe from unauthorized access since MyChart is password-protected and delivered via an encrypted connection.

MyChart shows you the same information your child’s doctor sees. It also provides convenient methods of communication with the doctor’s office. You can schedule an appointment, renew prescriptions, or send a message to the doctor’s office – all online.

MyChart is not meant to replace the advice given to you by your pediatrician or family practitioner, and should not be used to diagnose a health-related problem or to substitute for medical care. If your child is having an emergency, call 911. If you think your child may need to be seen, call your child's doctor or 1.800.543.7362 (1.800.KIDS DOC).
Is there a fee to use MyChart?
MyChart is a free service offered to our patients and families.
How do I sign up?
You can sign-up for MyChart by clicking "Sign up now" on the MyChart home page and filling out the Parent/Guardian form (for minor patients) or the Patient Sign Up form (for adult patients).

Please note: all required authorization forms and documentation must be submitted before access to MyChart will be granted.
Who do I contact if I have further questions?
You may e-mail us at LurieChildrensMyChart@abshelp.com, or you can call our MyChart Help Desk at 866.804.1755.
You may e-mail us at MyChart@pediatrust.com, or you can call us at 224.330.6309.
Which authorization forms do I need to submit via mail/fax?
Select one of the options below for further instructions:
If you are a parent of a patient 0-11 years old
No signed authorization form is required.
If you are a parent of a patient 12-17 years old
Because your child’s record may contain certain types of medical information protected under state and federal law, a parent or legal guardian may access the online MyChart record of a patient 12-17 years old only with the patient’s consent.

Please print, sign and submit via fax or mail the Parent/Guardian Access form. Both the child aged 12-17 and the parent/legal guardian must sign the form.
If a patient who is over 12 years is incapable of signing
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form.
If you are a Guardian/Power of Attorney of a patient over age 12 a signed authorization is required
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form. Request must be accompanied by a copy of the legal documentation verifying the authority of the patient’s personal representative.
If you are a patient 18 years or older and would like to grant access to someone else (parent)
A signed authorization form is required. Please print, sign and submit by mail or fax: Adult Proxy Access form.

Note: If you are a patient 18 or over and signing up for yourself, no authorization form is required.
Select one of the options below for further instructions:
If you are a parent of a patient 0-11 years old
No signed authorization form is required.
If you are a parent of a patient 12-17 years old
Because your child’s record may contain certain types of medical information protected under state and federal law, a parent or legal guardian may access the online MyChart record of a patient 12-17 years old only with the patient’s consent.

Please print, sign and submit via fax or mail the Parent/Guardian Access form. Both the child aged 12-17 and the parent/legal guardian must sign the form.
If a patient who is over 12 years is incapable of signing
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form.
If you are a Guardian/Power of Attorney of a patient over age 12 a signed authorization is required
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form. Request must be accompanied by a copy of the legal documentation verifying the authority of the patient’s personal representative.
If you are a patient 18 years or older and would like to grant access to someone else (parent)
A signed authorization form is required. Please print, sign and submit by mail or fax: Adult Proxy Access form.

Note: If you are a patient 18 or over and signing up for yourself, no authorization form is required.
MyChart For My Family
Why do I need my own account to view my child's record?
Due to the sensitive nature of medical information, each adult must sign and submit a signed authorization form and establish their own MyChart account.
Can I view a family member's health record in MyChart?
Yes you can. This is called Proxy access and allows a parent or guardian to log into their personal MyChart account, and then connect to information regarding their family member.

See the question "Which authorization forms do I need to submit via mail/fax?" below for more information.
Can I add an additional child to my existing MyChart account?
Yes, you are able to view all of your children's health records in your single MyChart account. You do not need to create multiple MyChart accounts for each child.

On the Sign Up Form, click the "Additional Sibling" links to add information for up to three children. If you have four or more children that you would like to add to MyChart, you may e-mail us at LurieChildrensMyChart@abshelp.com, or you can call our MyChart Help Desk at 866.804.1755.
Yes, you are able to view all of your children's health records in your single MyChart account. You do not need to create multiple MyChart accounts for each child.

On the Sign Up Form, click the "Additional Sibling" links to add information for up to five children. If you have six or more children that you would like to add to MyChart, please contact your PediaTrust practice. You may also e-mail us at MyChart@pediatrust.com, or you can call us at 224.330.6309.
Can I ask questions regarding a family member from my MyChart account?
MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
Can I share a MyChart account with someone else (spouse/caregiver/etc)?
No, due to the sensitive nature of medical information, each adult must sign and submit a Parent/Guardian Access form and establish their own MyChart account.
How come I no longer have access to my child's record?
Access requirements change based on your child's age. MyChart access expires at age 12 and 18 years. You will receive reminder notifications in MyChart that your access will be expiring and the required access forms to reinstate your access.
Which authorization forms do I need to submit via mail/fax?
Select one of the options below for further instructions:
If you are a parent of a patient 0-11 years old
No signed authorization form is required.
If you are a parent of a patient 12-17 years old
Because your child’s record may contain certain types of medical information protected under state and federal law, a parent or legal guardian may access the online MyChart record of a patient 12-17 years old only with the patient’s consent.

Please print, sign and submit via fax or mail the Parent/Guardian Access form. Both the child aged 12-17 and the parent/legal guardian must sign the form.
If a patient who is over 12 years is incapable of signing
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form.
If you are a Guardian/Power of Attorney of a patient over age 12 a signed authorization is required
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form. Request must be accompanied by a copy of the legal documentation verifying the authority of the patient’s personal representative.
If you are a patient 18 years or older and would like to grant access to someone else (parent)
A signed authorization form is required. Please print, sign and submit by mail or fax: Adult Proxy Access form.

Note: If you are a patient 18 or over and signing up for yourself, no authorization form is required.
Select one of the options below for further instructions:
If you are a parent of a patient 0-11 years old
No signed authorization form is required.
If you are a parent of a patient 12-17 years old
Because your child’s record may contain certain types of medical information protected under state and federal law, a parent or legal guardian may access the online MyChart record of a patient 12-17 years old only with the patient’s consent.

Please print, sign and submit via fax or mail the Parent/Guardian Access form. Both the child aged 12-17 and the parent/legal guardian must sign the form.
If a patient who is over 12 years is incapable of signing
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form.
If you are a Guardian/Power of Attorney of a patient over age 12 a signed authorization is required
Please print, sign and submit via fax or mail the Guardian/Power of Attorney form. Request must be accompanied by a copy of the legal documentation verifying the authority of the patient’s personal representative.
If you are a patient 18 years or older and would like to grant access to someone else (parent)
A signed authorization form is required. Please print, sign and submit by mail or fax: Adult Proxy Access form.

Note: If you are a patient 18 or over and signing up for yourself, no authorization form is required.
Your Medical Record
When can I see test results in MyChart?
Outpatient test results are generally released after 3 business days. If it has been longer than 3 business days, please contact your healthcare professional.
Why is certain information not shared electronically via MyChart?
Your healthcare professional is able to determine which types of test results are able to be accessed through MyChart. Further, diagnoses and tests of a very sensitive nature are not released to MyChart.
Why can't I view all of the test results in MyChart?
Only test results that were performed at a Lurie Children's or Community Connect location are displayed. Most outpatient test results are auto-released to MyChart after 3 business days. Inpatient results and other tests deemed "sensitive" may only be manually released by your healthcare professional.
Are historical test results automatically shared via MyChart after signing up?
Outpatient test results that were resulted before MyChart activation are automatically released when you log into MyChart for the first time. Please contact your healthcare professional regarding manual release of historical hospital test results that don't appear in MyChart.
If some of the health information on MyChart is not correct, what should I do?
The MyChart information comes directly from the electronic medical record at your healthcare professional's office. Ask your healthcare professional to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
If I send a message to my healthcare professional, when can I expect a reply?
Emails will be responded to within a 48 hour period, during our hours of operation (Monday-Friday: 8 a.m. - 4 p.m.). Emails received after those hours, or over weekends and holidays will be considered received the next business day and responded to within 48 hours.

Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
MyChart ID and Password
I forgot my password. What should I do?
You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact our MyChart Help Desk at 866.804.1755MyChart@pediatrust.com or 224.330.6309 to request a new, secure password.
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Contact us at 312.227.5220MyChart@pediatrust.com or 224.330.6309 and after we verify your information, a new activation code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.
Appointments
Why can I only schedule certain appointments using MyChart?
You can only request to schedule return appointments with healthcare professionals you have already seen within the past 18 months. If you would like to request to schedule a new appointment, call your child's doctor or 1.800.543.7362 (1.800.KIDS DOC).
Can I cancel a clinic appointment in MyChart?
Yes, you can send a cancellation request up to 48 hours before your appointment. Please call your healthcare professional's office if requesting a cancellation within 48 hours of your appointment.
Can I cancel a clinic appointment in MyChart?
Yes, you can send a cancellation up to 48 hours before your appointment. Please call your healthcare professional's office if requesting a cancellation within 48 hours of your appointment.
Technical Questions
How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website and is saved as part of the patient medical record.
What is your Privacy Policy?
I was logged out of MyChart, what happened?
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
What are the browser requirements?
MyChart works best on Internet Explorer 9 and above, Mozilla Firefox 13.x and above, or Google Chrome 20.x and above.
My activation code does not work, what should I do?
For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, you can call our Health Information Management department at 312.227.5220contact MyChart@pediatrust.com or 224.330.6309.
Is my activation code my user ID?
No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. The code will expire after you have used it or after 60 days. When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.